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Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

Please visit our TEXTBOOKS 101 information page for information on how to place your textbook order and to find tips and tricks to save on your textbooks!

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Shipping Policies

Orders will be processed within 24 hours.  Orders received after 1PM on Friday will ship on Monday.  Please contact the Book Mark for all orders ouside of the USA.  If you need rush shipping, please contact us after placing your order so we can adjust your shipping charge and ship out your package using the prefered shipping speed provided.

The Book Mark doesn't typically ship out textbooks. If you choose a shipping option at checkout, we will assume you did this unintentionally and switch it to Pick up at Book Mark and remove the shipping charge.  If you do actually need your books shipped, please note in the comment field at checkout that you need these books shipped and we will leave your order as is.  Textbook shipping prices are subject to the weight of the package and will be charged accordingly at the time your order is shipped.

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Returns

The Book Mark is happy to accept returns or exchanges on general merchandise within 30 days of purchase.  Refunds without receipt are subject to a 20% discount.  For more information on returns, please visit our Full Return Policy.

Textbooks are only returnable through the first three days of classes unless you have dropped the class. If you have dropped a class, bring your receipt, your new class schedule and your books to the Book Mark within the first 2 weeks of class (drop/add period) for a full refund.  No textbook returns will be accepted after the drop/add period.  For J-Term, the drop/add period is the first 3 days of class only. All return period dates are printed on the bottom of your receipt.

New books must be in sellable condition to be returned for full refund.  If a new text has been marked or has bent corners, it will be refunded at 75% of new price. Books polywrapped and/or with software or codes must remain sealed or your return cannot be accepted. 

For more information on textbook returns, please visit our Full Return Policy.

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Textbook Buyback

Buyback is done in the store during finals each semester.  The Book Mark offers year round buyback on our web page.  Click Textbooks in the toolbar at the top of this page and select Sell Textbooks to get started.  This can be done at any time. 

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