Customer Service



Ordering Online

Submit your order securely to us via this web site. Visit us again after you have placed your order to easily track your shipment and view order history. You can even choose to pick up your order in the store – at no additional cost!

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Ordering By Phone

Call us at 507-933-7467. Our friendly staff will assist you in placing your order over the phone. Use our site as your own personal catalog!

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Shipping Policies

The Book Mark will not ship out textbooks. If you accidentally add a shipping charge, we do remove it from your total. If you click on the small arrow during checkout, a drop down window should appear allowing you to make the appropriate choice.

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Returns

Text
Returns of textbooks are accepted through the 3rd day of class each term.  A receipt is required.  For dropped classes, textbook returns are honored through the first two weeks of class, fall and spring semesters, and through the 3rd day of class for J-Term - a revised schedule and receipt are required from the 4th day - 10th day of class.

Rental books can be returned during the first two weeks of class only if a class has been dropped.  A revised schedule and receipt are required.

New books must be in saleable condition to be returned for full refund.  If a new text has been marked or has bent corners, it will be refunded at 75% of new price. Books polywrapped and/or with software must remain as originally sealed. Open packages will be charged a restocking fee of $5.00.   

Bookstore Return Procedures
Our return procedures: The Book Mark is happy to accept returns or exchanges on general merchandise within 30 days of purchase.  Refunds without receipt are subject to a 20% discount.

Non-returnable:

* Batteries - unless package is unopened                       

* Software

* Calculators                                                              

* Health and beauty aids      

* Disks - unless package is unopened              

* Clothing that has been worn or stained.

* Special order merchandise

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Buyback

Book Buy Back is done in the store at finals.  The Book Mark offers year round buyback on our web page.  Click on the bar at the top of the site on Textbooks sell.  This can be done at any time and at any place. 

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Store Hours:


Monday - Friday
8:30 am - 5:00 pm

Saturday
8:30 am - 3:00 pm

Sunday
Closed


Contact us
507-933-7587



To place a over seas
order email
myunkers@gustavus.edu


JourneyEd graphic link